Delivery

All orders placed with our Free UK delivery service are shipped via Royal Mail 1st Class standard which takes between 1-3 Working Days. We offer the optional upgrade to Special Next Day Delivery or Recorded Delivery for an additional charge. Delivery options can be selected at the checkout. Orders received by 3.00pm (providing the product is in stock) will usually be dispatched on the same business day.

Warranty

We warrant that the products sold in our website, other than explicitly stated, are 100% brand new. Our detailed warrant policy is as follows:

1. Unless otherwise specified, we warrant our products for 1 year under normal use. During the first ninety (90) days from the date of purchase, we will repair or replace any defective product(s).

2. After ninety (90) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective item or replace it with a new or reconditioned unit.

3. If you change your mind and want to return the item for a refund, you must do so within 30 days of purchase by e-mailing us at: support@thelaptopbox.co.uk

The Laptop Box Return Policy

The Laptop Box wants you to be completely happy with your purchase. However, we realize there may be times that you need to return your order. In that event, items purchased from The Laptop Box that meet the criteria listed below may be returned for a full refund. Refunds will be issued within 14 days from the time we receive your items and in the same payment method used for the original purchase. You will receive an email notification when your refund has been issued. Please take a minute to review the guidelines below for making returns. 

Return Guidelines

• Returns must be made no later than 30 days after the date your order ships from our facilities. Returns received after 30 days will not be issued a refund unless the return is due to a The Laptop Box error or the product is labeled as being defective.

• Incomplete products will not be accepted.

• Returns must include include the buyers name and address
  

• The Laptop Box will NOT accept returns sent via freight collect/C.O.D.

• Product that has no history of being purchased from The Laptop Box will not be accepted.

• Items should be returned in there original packing.
  

You are responsible for return shipping costs unless your order is damaged or defective as a result of The Laptop Box. In that case, The Laptop Box will refund your postage cost when the item is returned.

How Do I Make A Return

If you would like to make a return, please email support@thelaptopbox.co.uk  and include your name, address, and reason for return. You will receive instructions on where to mail your return within 24 hours. Refunds will be issued within 14 days from the time we receive your items and in the same payment method used for the original purchase.

Undeliverable Packages

Packages that are returned to The Laptop Box will be issued a full refund including shipping charges but will not be re-shipped. If you would still like to purchase items that were undeliverable, please place a new order on The Laptop Box. Orders may be returned to us as undeliverable for the following reasons:

• Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address when placing a new order. You can change your shipping address by signing into your account and clicking on Change Shipping Address.

• Address Format. Shipping information must be entered in the appropriate fields. To ensure that packages are routed through the proper carriers. 

• Failed Delivery Attempts. Carriers may use their discretion when deciding to deliver a package or have it returned to sender. If a residence appears abandoned or appears unsafe, the driver may decide against leaving the package at the residence. In this case you will be contacted by our customer service department and the appropriate actions are taken.

• Refused By Recipient. If a items recipient is not expecting a item, they may refuse the package if they believe it was sent to them in error.